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JOB DESCRIPTION

Position Title: FMS Coordinator – SDP
Work Setup: Hybrid / Office-Based (Non-Site-Based)
Location: Summit Pointe
Reports To: FMS Manager / Operations Manager

JOB SUMMARY:

The FMS Coordinator – SDP provides centralized coordination and administrative support for financial management services operations under the Service Delivery Program (SDP). The role ensures efficient monitoring of service delivery, coordination with site teams and vendors, and compliance with operational standards, reporting requirements, and client expectations.

KEY RESPONSIBILITIES:
Facilities Coordination:

Coordinate with site teams, vendors, and contractors to ensure timely delivery of services.
Monitor work orders, service requests, and completion status.
Escalate unresolved issues and ensure proper follow-through.

Service Delivery Program (SDP) Support:

Track SDP implementation and compliance with service standards.
Monitor SLAs/KPIs and prepare performance reports.
Support continuous improvement initiatives.

Vendor Management:

Coordinate with vendors regarding schedules and service requirements.
Monitor vendor performance and compliance.
Validate completion of services through reports and documentation.

Maintenance Monitoring & Reporting:

Track preventive and corrective maintenance activities.
Maintain centralized records of assets and maintenance logs.
Prepare daily, weekly, and monthly operational reports.

Health, Safety, and Compliance:

Ensure proper documentation of safety and compliance requirements.
Support audits and compliance tracking.
Assist in incident reporting and documentation.

Client & Stakeholder Coordination:

Serve as liaison between clients, site teams, and internal departments.
Address and monitor client concerns and service requests.
Provide updates and reports to stakeholders.

Administrative Support:

Maintain organized digital records and databases.
Assist in billing, budget tracking, and cost monitoring.
Support procurement and documentation processes.

QUALIFICATIONS:

Bachelor’s degree in Engineering, Facilities Management, Business Administration, or related field.
At least 2–4 years of relevant experience in facilities or operations coordination.
Experience in shared services or remote coordination is an advantage.

SKILLS & COMPETENCIES:

Strong coordination and organizational skills.
Excellent communication (written and verbal).
Proficiency in MS Office (especially Excel).
Analytical and reporting skills.
Knowledge of financial processes and controls.
Ability to manage multiple priorities and stakeholders.

WORKING CONDITIONS:

Hybrid or office-based work setup.
May require occasional site visits.
Standard business hours with flexibility for urgent concerns.

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Apply for FMS Coordinator at HR Alliance